Terms and Conditions ("Terms")

Welcome to our Pickleball website. By accessing or using this website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using the site. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

1. General Information

1.1 Ownership

The words of which the initial letter is capitalized have meanings defined under the following conditions.

This website is operated and managed by Oxballs SDN. BHD. ("we," "our," "us"). All content, products, and services on this site are provided by Oxballs Sdn. Bhd.

1.2 Updates

We reserve the right to modify or update these terms at any time without prior notice. Your continued use of the website constitutes acceptance of the updated terms.

2. Products and Orders

2.1 Product Descriptions

We aim to provide accurate descriptions of our pickleball products. However, we do not warrant that the descriptions are error-free.

2.2 Pricing

  • All prices are listed in Malaysian Ringgit (MYR) unless stated otherwise.
  • Prices are subject to change without prior notice.

2.3 Orders

We reserve the right to refuse or cancel any order at our discretion.

3. Shipping and Delivery

3.1 International Orders 

International orders are accepted though pricing, delivery, billing and payment must be confirmed by Oxballs SDN. BHD. prior to confirmation. Enquiries should be made through email or telephone.

3.2 Shipping Policy

  • We offer both domestic and international shipping. Shipping fees and times vary depending on the destination.
  • Delays caused by customs or unforeseen circumstances are not our responsibility.

3.3 Risk of Loss

All items purchased are made pursuant to a shipment contract. Risk of loss and title for such items pass to you upon delivery to the carrier.

4. Returns and Refunds

4.1 Return Policy

  • Returns are accepted within 14 days of receipt, provided the product is unused and in its original packaging.
  • Customers are responsible for return shipping costs unless the item is defective.

4.2 Refunds

  • Refunds will be issued to the original payment method within 7-14 business days after receiving the returned item.
  • Shipping fees are non-refundable.

5. Intellectual Property

5.1 Ownership

All content on this website, including text, images, logos, and product designs, is the property of Oxballs SDN. BHD. and is protected by copyright and trademark laws.

5.2 Restrictions

You may not reproduce, distribute, or use any part of this website’s content without prior written consent from us.

6. Limitation of Liability

6.1 Disclaimer

We are not liable for any direct, indirect, or consequential damages arising from the use of this website or our products.

6.2 No Warranty

This site and its content are provided on an "as is" basis without warranties of any kind, either express or implied.

7. Privacy Policy

Your use of this website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

No. 6, Jalan Mega B, Bandar Teknologi Kajang,
43500 Semenyih, Selangor, Malaysia
Email: sales@oxballs.com.my
Phone/WhatsApp: 0163801363